Resources

Returns Policy

AGAVE BLUE RETURNS POLICY

We gladly offer an exchange / refund within 7 days were goods are unused, unworn and in original packaging accompanied by proof of purchase.

We will exchange/ refund in the event of the product being faulty or incorrect fit provided you have proof of purchase.

Unfortunately, if your dog made a snack out of your boot, caught the toe of your boot on a step, or you rubbed off a crystal or stud, this is considered wear and tear. We can certainly take a look at the damage and give suggestions on how to repair the boots if possible, however AGAVE BLUE is not responsible for repairing the damaged boot caused by normal wear and tear.

Sorry, no refunds will be given for change of mind.

Shipping Information

WHAT SHIPPING OPTIONS ARE AVAILABLE?

Free local shipping within Australia only via Australia post. International customers, please email us for a custom shipping quote.

WHEN WILL MY ORDER SHIP?

Most orders will ship out within one day of ordering however, some orders may take 24 to 72 hours to process. Please note: we do not ship on weekends or public holidays.

CAN I TRACK THE PROGRESS OF MY ORDER?

Yes! You will be sent an email confirmation once your order is placed and once your order ships, you will be sent an email with the tracking information.

INTERNATIONAL ORDERS:

Orders can be shipped internationally however shipping rate will vary depending on some factors. The rate and quote will be based on the weight and country it is shipped to.

Please note: The purchaser is responsible for paying all custom and duty fees in international orders.

Boot Care Basics

HOW DO I PROPERLY CARE FOR MY BOOTS?

To keep your boots in good shape it is recommended that you clean, condition, and protect them. Regularly brush off any loose dirt and dust. Certain leather finishes allow for you to wipe down with a damp cloth but please always test a small area to make sure there will be no damage. If your boots get wet, let them dry naturally. Avoid drying them near heat or direct sunlight as direct sunlight will cause them to fade.

Conditioning of the leather should occur when it is clean and dry. Too much oil or wax can attract dust and clog the pores causing dryness. *Agave Blue does not have a specific product to recommend to you, please ask your local leather/shoe repair person for recommendations. Let them know our boots are dyed using vegetable dyes. Always test on a small spot on the instep of the boot and wait 24 hours before using on the entire boot.*

Do not store your boots in damp places and allow them to breathe wherever stored.

Applying a water and stain protector is recommended. *Again, we do not have a specific product we recommend*

Lastly boot care essential: A good shoe repair person. Become familiar with your local cobbler or search for one that is very dedicated to their trade. They can recommend boot products specifically for your boots and the look you want your boots to keep.

Please note the proper care of boots may differ and be unique to the type of leather and finish a single boot may have. Here are some examples:

Smooth Leather Boots

  • Brush off dirt or dust from boot with a soft brush or damp cloth
  • Apply leather conditioner
  • Apply neutral or matching cream-based polish to your boots and buff with a soft cloth
  • Finish boot care program with a non-silicone water and stain protector

USED FINISH LEATHER BOOTS

  • Treat new boots with a non-silicone water and stain protector (test a small area to see if product stains leather)
  • With a soft brush, brush off dirt or dust
  • Antiqued boots are supposed to look “used” and cannot receive the same cleaning and polishing treatment normal boots do. The process taken to age the boots purposely removes some of the finish of the leather on these boots.

EXOTIC BOOTS: ALLIGATOR, CAIMAN, PYTHON

  • Brush off dirt or dust with a damp cloth or soft brush.
  • Apply an exotic leather conditioner to your boots in several thin layers.
  • Apply a neutral or matching cream-based polish, buff with a soft cloth.
  • Apply water and stain protector.

BUFFED/SUEDED LEATHER BOOTS

  • Treat new boots with a non-silicone water and stain protector.
  • Carefully brush your cowboy boots to clean.
  • Apply a water and stain protector.
  • Be sure to store suede boots so that they can breathe. Keep them away from light, which can fade the color, and damp areas.
  • If your suede boots get wet, soak up excess moisture with a clean towel. Then allow the suede to dry naturally. Do not use a heat source to speed up the process. After the boots dry, restore the nap (the raised fibers typical of suede) with a suede brush.

LEOPARDITO PRINT

There’s a reason this style is so comfortable and has been a top seller for years – it is made of high-quality goatskin, and as such will conform to your foot and fit you like a glove.

For this same reason, you should take care NOT to run your toes into or under anything harder than your pillow!

Also, this style is meant to look like an animal found in the wild: there are not spots all over the boot, just like there are not spots all over a leopard! The pattern is screen printed using a very sophisticated method, and it is inherent with the style that some of the print will rub off if repeatedly in contact with denim jeans or other heavy material.

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